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MCNY Student Satisfaction Continues to Improve

June 23, 2009

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MCNY has always been interested in serving its students well. That is why the College has conducted student satisfaction studies during the past several years using the nationally-recognized Noel-Levitz Adult Student Priorities Study (ASPS). In 2008, student perceptions continued to improve as the College received an Overall Satisfaction rating of 5.39 out of a possible 7.00.

“The trend of consistently improving student satisfaction scores is testament to the effort faculty, staff and administration have invested in enhancing the total learning environment at the College,” said MCNY president Vinton Thompson.

Overall student satisfaction with MCNY experience.

The improvement in Overall Satisfaction was driven primarily by better scores in Academic Advising and Service Excellence, as well as increased levels of satisfaction in Admissions and Financial Aid, Campus Climate, and Registration Effectiveness.

MCNY uses correlation analysis to identify areas to prioritize for improvement as part of its strategic plan. Students indicate that Quality Teaching and the Campus Climate are highly related to Overall Satisfaction.

Key Study Areas Correlated with Overall Satisfaction

  1. Instructional Effectiveness
  2. Campus Climate
  3. Service Excellence
  4. Academic Advising

MCNY’s faculty and administration will use the ASPS results, and other student outcomes measurements, to make targeted improvements in a wide variety of areas as part of the College’s 2009-2014 Strategic Plan.

Look for future communication on the College’s 2009-2014 Strategic Planning efforts and other Student Outcome Measurements and Assessments in this area of the MCNY website.

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Posted by Ed Gillen in Students. Comments Off

Ed Gillen was the Director of Institutional Research and Assessment at Metropolitan College of New York.

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