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Need help getting started with your computer? Here are the answers to some Frequently Asked Questions.

How do I?

1. TURN ON A COMPUTER
2. DETERMINE WHAT OPERATING SYSTEM THE COMPUTER IS RUNNING ON
3. FIND THE FUNCTION KEYS
4. FIND THE CALCULATOR
5. INSERT A DISKETTE
6. KNOW WHAT CPU MEANS
7. KNOW WHAT THE TAB KEY IS USED FOR
8. KNOW WHAT THE INSERT KEY ISUSED FOR
9. STOP A PRINT JOB
10. FIX IT WHEN THE COMPUTER IS ON AND THE SCREEN GOES BLANK
11. TURN THE COMPUTER OFF
12. FIX IT IF THE COMPUTER FREEZES OR STOPS RESPONDING
13. START A PROGRAM
14. SCAN FOR VIRUSES
15. CHOOSE A DISKETTE TO PURCHASE
16. GET RID OF A DIALOG BOX I DON'T WANT
17. FIX IT WHEN MY DISKETTE READS NOT FORMATTED AND I HAVE FILES ON IT
18. TYPE ALL CAPITAL LETTERS
19. OPEN UP A FILE WHEN IT IS ENCRYPTED
20. FIX IT WHEN I RESTART AND GET THIS MESSAGE: "NON-SYSTEM DISK OR DISK ERROR" "REPLACE AND STRIKE ANY KEY WHEN READY"

1. HOW DO I TURN ON A COMPUTER?
1. Look for the largest button on the computer and turn it on
   


2. WHAT OPERATING SYSTEM IS THE COMPUTER RUNNING ON?
1. Windows 2000 and some computers Windows XP
   


3. WHERE ARE THE FUNCTION KEYS?
   1. At the very top of the keyboard
      
   
   
4. WHERE DO I FIND THE CALCULATOR?
1. Go to the Start button
2. Select Programs
3. Select Accessories
4. Choose Calculator
   


5. WHERE DO I INSERT A DISKETTE?
1. On the computer (CPU)
2. There is a small slot
3. Insert Diskette




6. WHAT DOES CPU MEAN?
   1. Central Processing System
   2. The Brain
   3. The Engine
      
   
   
7. WHAT IS THE TAB KEY USED FOR?
   1. To indent before each paragraph
   2. To line numbers
   3. To line text
      
   
   
8. WHAT IS THE INSERT KEY USED FOR?
1. Once the Insert key is depress, your text to the right is deleted
2. Deactivate the Insert key by depressing it again
   


9. HOW DO YOU STOP A PRINT JOB?
   1. Go to Start button
   2. Select Settings
   3. Click on Printers
   4. Highlight document and cancel
      
   
   
10. WHAT HAPPENS WHEN THE COMPUTER IS ON AND THE SCREEN GO BLANK?
1. The computer is on Screen Saver
2. Depress the Enter key
   


11. HOW DO YOU TURN THE COMPUTER OFF?
1. Go to the Start button
2. Select Shut Down, Click
3. Shut Down, OK
   


12. WHAT SHOULD I DO IF THE COMPUTER FREEZES OR STOP RESPONDING?
1. Depress Ctrl, Alt, and Delete keys at the same time
2. End Task, Click
3. End Now
   


13. HOW DO I START A PROGRAM?
1. Go to the Start button, Click
2. Select Programs
3. Choose Microsoft Word, Excel, PowerPoint, etc.
   


14. HOW DO I SCAN FOR VIRUSES?
    1. Go to the Start button, Click
    2. Select Programs
    3. Select Network Associates
    4. Choose Virus Scan, Click
    5. Select Drive and Scan
       
    
    
15. WHAT KIND OF DISKETTE SHOULD I PURCHASE?
    1. 3 ½ inch
    2. Formatted
    3. High Density
    4. Double Sided
    5. 1.44 MB
       
    
    
16. WHAT CAN I DO WHEN A DIALOG BOX APPEARS AND I DON’T WANT IT?
    1. Go to the extreme upper left corner of the keyboard
    2. Depress the Esc (Escape) key
       
    
    
17. WHAT CAN I DO WHEN MY DISKETTE READS NOT FORMATTED AND I HAVE FILES ON IT?
1. Look for MSDos Command Prompt in your Programs
2. Right click on Start, then Programs
3. You will see a black Window
4. With the diskette in drive A
5. Type chkdsk a: /r (space between a: and /r)
6. It takes a few moments to check the disk and repair any errors
7. If it doesn’t work, call the Help Desk
   


18. WHAT SHOULD I DO TO TYPE ALL CAPITAL LETTERS?
1. Look at the left side of the keyboard
2. Find the Caps Lock key
3. Depress and type
4. Depress again to deactivate
   


19. WHAT SHOULD I DO WHEN I OPEN UP A FILE AND IT IS ENCRYPTED?
1. Close the file immediately
2. Check to see that your in the right application, such as PowerPoint not Word
   


20. WHAT SHOULD I DO WHEN I RESTART, AND IT IT READS "NON-SYSTEM DISK OR DISK ERROR" "REPLACE AND STRIKE ANY KEY WHEN READY"?
1. You simply have a diskette in the floppy drive.
2. Take out the diskette and strike any key

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