Website MCNY

Department Name: Student Services
Job Title: Front Desk Staff
Pay Rate: $11.10/hour
Supervisor: Lauren Merenda

Key Responsibilities

  • Carries out administrative activities and clerical support associated with Student Affairs.
  • Provide front desk coverage including initial intake of students requesting services/information and refer them to the appropriate staff person within the office.
  • Answers general information related questions presented at front desk by all members of MCNY: students, faculty, staff, visitors, etc.
  • Assist students who may be unable to log on to online services: Self Service, Moodle, Akademos bookstore, etc.
  • Tasks will include answering telephones, photocopying, filing office documents, processing ID cards and other similar duties.
  • Help develop and maintain the office’s library of external resources.
  • Assist Student Services and Career Services staff through contacting students via phone concerning jobs, referrals, resources, absences, low GPAs, advisement, stops, etc
  • Maintains data entry (in internal databases).

Other Responsibilities

  • Provides support as needed for special events, such as Orientation, Graduation and Career Fair.
  • Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
  • Performs miscellaneous job-related duties as assigned.


  • Skill in organizing resources and establishing priorities.
  • Knowledge of planning and scheduling techniques.
  • Knowledge of supplies, equipment, and/or services ordering and inventory control.
  • Word processing and/or data entry skills.
  • Records maintenance skills.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of office management principles and procedures.
  • Knowledge of academic administrative principles and procedures.
  • Ability to create, compose, and edit written materials.

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