A student who has an issue or complaint against the College may request consideration of the matter under the general grievance procedure. Included might be situations where the student feels the College policies and procedures do not comply with applicable laws, or where a college administrator, staff member or faculty member is perceived as acting unfairly or improperly in carrying out assigned tasks or responsibilities.
To request consideration under the general grievance procedure, a student should consult with an Advisor in the Student Success area, and/or the appropriate Associate Dean or Program Director to determine how best to resolve the issue informally. Most grievances are resolved at this stage.
If the matter is not resolved informally, the student should present a written statement explaining the grievance to the Director of Student Success. He or she will delegate the review of the student’s issue to the appropriate administrative office or official for prompt review and determination of required action. The review process will generally be completed within 45 calendar days of receipt of the written statement.
Should the matter remain unresolved after the review process initiated by the Director of Student Success, it may be appealed in writing to the VP of Enrollment Management and Student Affairs or the EVP and Provost. As necessary, the matter will then be directed to an appeals committee, whose decision will be final.
If an issue cannot be resolved internally, a student can file a complaint with the New York State Education Department (NYSED). Here is a link to NYSED’s complaint procedures
(https://www.nysed.gov/college-university-evaluation/complaints).