The National Council for State Authorization Reciprocity Agreements (NC-SARA)
Student Complaint Process
Students taking distance education courses at Metropolitan College of New York (MCNY) should resolve any issues or complaints with the College first. The College’s complaint process consists of the following:
- Grade Appeals (MCNY Student Handbook 2020-2021, pages 21 – 25)
- General Grievance (MCNY Student Handbook 2020-2021, pages 44 – 45)
- Title IX – Commitment to Student and Diversity
If an issue cannot be resolved internally, a student can file a complaint with the New York State Department of Education or with The National Council for State Authorization Reciprocity Agreement (NC – SARA).
This is in compliance with the U. S. Department of Education’s Program Integrity Regulations related to State Authorization.