Website MCNY

Department Name: Financial Aid Office
Job Title: Front Desk Staff
Pay Rate: $15/hour
Supervisors: Jason Key, Michael Caruso
Deadline: Ongoing until position is filled
Total Hours per week: 20
Location: Manhattan campus

Job Responsibilities:

  • Skills in organizing resources and establishing priorities.
  • Provide front desk coverage including initial intake of students requesting services/ information and refer them to the appropriate counselor.
  • Word processing and/or data entry skills.
  • Record maintenance skills and provide clerical support to the financial aid office.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of customers in a MCNY community.
  • Provide students with information as it pertains to their financial aid account.
  • Ability to create, compose, and edit written materials.
  • Experience with customer service and answering the phone lines.
  • Ability to interact in a friendly and professional manner with students, staff and faculty.
  • Experience with line databases, and MS application programs (e.g., MS Word, Excel, etc.) a plus.
  • Knowledge of the financial aid process, as it pertains to FAFSA, TAP and Loans.

Equipment Used:

  • Telephone
  • Computer
  • Fax machine
  • Photocopier
  • Scanner


  • Must be customer service oriented
  • Must pay attention to details and be able to complete tasks as assigned.
  • Must be punctual
  • Record Keeping skills
  • Computer literate
  • Knowledge of the financial aid programs

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